Terms & Conditions
Last Updated: 11-18-2025
Welcome to Fresh Start Connections (“Company”, “we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website freshstartconnections.net, including all pages, services, scheduling tools, forms, and content offered through the website (collectively, the “Services”).
By using our website or booking any consultation, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.
1. Purpose of Services
Fresh Start Connections provides toxicology testing services, including (but not limited to):
Drug & alcohol testing
Workplace screening
Court-ordered toxicology tests
Individual and employer testing programs
Schedule-based consultation services
The information on this website is provided for general informational and scheduling purposes only and does not constitute legal, medical, or professional advice.
2. Eligibility
By accessing or using our services, you confirm that:
You are at least 18 years of age
You are legally capable of entering into a contract
You will use the Services in compliance with all applicable laws
If you are scheduling testing for another individual (e.g., an employee or defendant), you confirm that you have lawful authority to do so.
3. Scheduling & Appointments
Fresh Start Connections provides online scheduling for consultations. By booking an appointment, you agree that:
3.1 Accuracy of Information
You must provide accurate and complete information when scheduling or submitting forms. Any incorrect details may result in delays or cancellation.
3.2 Cancellations & No-Shows
Appointments may be canceled or rescheduled based on our availability.
Certain appointments may be subject to cancellation fees (if applicable).
No-shows may affect your ability to book future consultations.
3.3 Service Availability
We reserve the right to modify or discontinue any service without notice.
4. Test Results & Confidentiality
4.1 Accuracy of Results
Our toxicology testing services follow industry standards; however, no testing method is 100% error-free. We do not guarantee that results will be accepted by courts, employers, or third-party agencies unless explicitly stated.
4.2 Delivery of Results
Results may be delivered by email, secure portal, or other approved means. Timeframes may vary depending on the type of test.
4.3 Privacy
All personal and testing information is handled in accordance with applicable privacy and confidentiality regulations. Please review our Privacy Policy for more details.
5. No Medical or Legal Advice
Fresh Start Connections does not provide:
Medical advice
Legal advice
Diagnostic services
Test results should not replace consultation with qualified professionals.
6. Payments & Pricing
6.1 Pricing
All pricing for testing and consultation services is subject to change without prior notice.
6.2 Payment Terms
Payments may be required upfront or at the time of service. Accepted payment methods will be listed during scheduling or checkout.
6.3 Refunds
Refund eligibility varies based on the service type. Services already completed are non-refundable.
7. User Responsibilities
You agree not to:
Misuse the website
Provide false information
Attempt unauthorized access to our systems
Use the website for unlawful purposes
Interfere with website functionality or security
Any breach may result in termination of access.
8. Intellectual Property
All content on this website—including text, graphics, logos, images, forms, and scheduling tools—is the property of Fresh Start Connections or licensed to us.
You may not copy, reproduce, sell, modify, or distribute any content without our written permission.
9. Third-Party Links
Our website may contain links to third-party websites or tools. We are not responsible for the accuracy, safety, content, or policies of any third-party website.
10. Disclaimer of Warranties
The website and services are provided on an “as-is” and “as-available” basis. We do not guarantee that:
The website will always be available
Services will be error-free
All information is accurate, complete, or up-to-date
You use the website at your own risk.
11. Limitation of Liability
To the fullest extent permitted by law, Fresh Start Connections is not liable for any:
Damages, losses, or claims resulting from the use of our website or services
Delays in test results
Misinterpretation of results
Issues caused by third-party agencies or employers
Our total liability will not exceed the total amount paid by you for the service involved.
12. Indemnification
You agree to indemnify and hold harmless Fresh Start Connections, its staff, and affiliates from any claims, liabilities, losses, or damages arising from:
Your misuse of the website
Violation of these Terms
Misuse of test results
Errors caused by incorrect information provided by you
13. Modifications to Terms
We may update or modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the website after changes constitutes acceptance.
14. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of the United States, specifically the state in which Fresh Start Connections operates.
15. Contact Information
If you have any questions about these Terms, please contact us:
Fresh Start Connections
Email: info@freshstartnr.com
Phone: 443-297-7776
Address: 2159 White St suit 3 york pa 17404